AI Answering Service for Physical Therapy Clinics in Canada

You can't pause a manual therapy session for the phone

Your therapists are in treatment rooms doing hands-on work and supervising exercise progressions, and the front desk is checking in arrivals and processing insurance. Meanwhile the phone rings with new-patient referrals from surgeons and family doctors, post-MVA insurance referrals, and existing patients rebooking. PT clinics routinely leave 30 to 50 percent of calls unanswered during the peak afternoon block, and post-surgical patients are time-sensitive: a delayed first session pushes the whole recovery timeline.

A 1n1.ai phone number sits on top of your existing line and catches every call. It runs new-patient intake, captures insurance and referral context, and emails your front desk within a minute.

What the agent handles

• New-patient intake: condition, referral source (family doctor, surgeon, self, ICBC/MVA, WSIB), pain level, prior PT history
• Post-surgical referrals (time-sensitive): surgery date and surgeon, flagged for a prompt callback
• MVA and workers' comp: claim number, adjuster, date of accident, captured for billing setup
• Rebookings and initial-assessment requests: preferred date, urgency, therapist preference
• Insurance verification, specialty inquiries (pelvic floor, vestibular, concussion, sports rehab), modality questions

It doesn't diagnose or assess severity over the phone. It captures the intake and routes to your team for the assessment booking and clinical decisions.

How Sophia answers for a physiotherapy clinic

Physiotherapy clinics use our general receptionist. Sophia does not have a script written for physiotherapy clinics yet, but she knows your hours, services, prices, service area and policies from the answers you give in the setup, and she asks for the fields you choose from every caller: name and phone always, plus the reason for the visit, whether it is a new or returning patient, and a referral or claim detail if you ask for it. She never gives clinical advice and never confirms a slot she cannot see. When a caller asks something you did not cover, she says the team will confirm and writes the question down, so you read it in the summary a minute after the call.

Multi-language for patients

Patients discuss pain, injury, and recovery in detail, and first-language conversation matters especially for elderly and post-stroke patients and newcomers. The agent speaks 70+ languages with native accents. A Cantonese-speaking senior calling for post-knee-replacement PT gets fluent Cantonese intake; your front desk recap arrives in English with the surgery date, surgeon, and earliest available assessment.

How it fits the front desk

1. The patient dials your clinic number.
2. Optionally, your front desk phone rings first for a few seconds (human-first mode).
3. If nobody grabs it, the AI answers in your clinic's name.
4. It identifies the call type and captures the intake with structured detail.
5. A recap lands in the front desk inbox within a minute, URGENT for time-sensitive post-surgical referrals.
6. Your front desk confirms the booking and verifies insurance, and the assessment is booked.

The monthly math

Single clinics and small groups typically run on Starter at $79 CAD a month: 250 minutes of calls, with the local phone number and the website included. Multi-location groups and high-volume sports-rehab clinics move to Pro or Business for more minutes; plans differ by minutes only, and there is no per-minute overage.

Set that against a dedicated front desk attendant ($40,000 to $55,000 a year) or losing post-surgical referrals to a clinic that answered live, and it pays for itself quickly.

Try it before you decide

Sign up, pick the closest business type, and answer a few questions about your clinic: hours, services, where you work, what to say about prices. Sophia is ready the moment you save, on a local Canadian number that is free for as long as you stay, with a simple website to match. Call your own number and listen to her answer; if she says something you would not, change the answer that produced it. Free for 7 days, no card. Set up my AI receptionist.

Serving a specific market? See the local guides for Toronto, Vancouver, Calgary, and Montreal.