AI Answering Service for Law Firms

The intake call is where law firm revenue is won or lost

A new client calling a law firm is almost always at a high-stress moment: a personal injury, a family breakdown, an immigration crisis, criminal charges, a business dispute. They will not leave a long voicemail, and they will not call twice. If your line rings out, they dial the next firm on Google, and that firm opens the matter.

Legal intake studies consistently put 35 to 50 percent of inbound new-matter calls in the "unanswered or mishandled" column, usually because a generic receptionist cannot ask the right qualifying questions. The alternatives are expensive: a dedicated intake coordinator runs $55,000 to $80,000 a year all-in, and a traditional legal answering service is $500 to $1,200 a month with limited multilingual coverage and no real legal training.

A 1n1.ai phone number sits on top of your existing line. It answers every call you miss, in whatever language the caller speaks, asks legal-aware qualifying questions, captures the matter with full context, and emails your firm the recap within a minute of the call ending.

What the agent handles for a firm

Out of the box, the agent runs intake by practice area:

• Personal injury — incident date, accident type, injuries claimed, treatment status, prior counsel
• Family law — separation date, children involved, current living arrangement, immediate safety concerns
• Immigration — visa status, current file, urgency such as a deportation date or work-permit expiry, country of origin
• Criminal defense — charges, court date, custody status, jurisdiction, prior representation
• Estate and probate — the deceased's status, estate complexity, jurisdiction, executor or beneficiary role
• Commercial and employment — nature of the dispute, parties involved, jurisdiction, opposing counsel status

Every captured intake ends with the "we will get back to you within X hours" line, where you decide what X is. Conflict checks stay on your side, after the recap lands.

Multi-language intake, no extra setup

Legal clients often have to explain complex, stressful matters in their first language. The agent speaks 70+ languages with native accents and picks up the language the caller opens with.

Immigration and family practices feel this most: a Punjabi-speaking family law client in Surrey, a Mandarin-speaking immigration client in Richmond, or a Spanish-speaking personal injury caller in a US practice all get fluent intake instead of a language barrier. Your recap arrives in English with a translation note where it helps, so you triage and follow up with the right associate.

How it fits your intake workflow

1. The caller dials your firm's number.
2. Optionally, your reception phone rings first for a few seconds (human-first mode).
3. If nobody picks up, the AI answers in your firm's name as the intake assistant.
4. It asks intake-appropriate questions based on the matter the caller describes.
5. It reads the captured details back to confirm accuracy before ending the call.
6. A recap email lands in your intake inbox within a minute: contact info, matter summary, an urgency flag, full transcript, and the audio recording.
7. Your conflict check runs, and your coordinator follows up with the right associate or paralegal.

What it will not do

The agent is an intake assistant, not a lawyer. It does not give legal advice, quote outcomes, or opine on the merits of a matter, and it never commits your firm to representation. It is also built to handle sensitive calls gracefully, including intimate-partner-violence disclosures, criminal matters where the caller is in distress, and immigration cases with deportation risk. It does not pressure callers, and it is honest about being an AI if asked directly.

The monthly math

Most single-attorney firms run on Starter: $42 CAD a month total ($39 for the plan plus $3 for the phone number), and stay comfortably under the minute cap. Multi-attorney firms and busy immigration practices move up to Pro or Business for a bigger minute bucket and one number per practice area or attorney.

Set against a $55,000-a-year intake coordinator or an $800-a-month legal answering service, a single retained matter usually pays for a year of the service.

Try it before you decide

Sign up free, describe your practice areas and jurisdictions, drop in any intake scripts you already use, pick a voice, and you have a working legal intake agent in about five minutes. Test it by calling your own number from your phone. When you are ready for live client calls, upgrade to Starter and grab a number with your local area code.

Practising in a specific market? See the local guides for Ottawa, Toronto, Vancouver, Calgary, and Montreal.