Terms of Service

1. Who you're dealing with

1n1.ai is a product of Techalyst Software Inc., a company incorporated in British Columbia, Canada. In these terms, "we," "us," and "1n1.ai" mean Techalyst Software Inc. "You" means the person or organization holding an account.

2. What 1n1.ai does

1n1.ai gives small businesses an AI receptionist we call Front Desk: a local phone number we provide, a receptionist that answers in your business name and in the caller's language, and a simple hosted website, with a transcript and summary of every call emailed to you. It also lets builders create their own AI voice agents in Studio for receptionist work, screening, intake, lead capture and scheduled 1on1 check-ins, shared by link, embedded on a site, or connected to a phone number. You configure the agent; we run it.

3. Your account

• You must be at least 18 years old to hold an account. 1n1.ai is built for businesses.
• You're responsible for everything that happens under your account, including activity by people you give access to.
• Keep your password safe. Notify us at legal@1n1.ai if you suspect unauthorized access.
• Provide accurate information when you sign up, and keep it current.

4. Acceptable use

You agree not to use 1n1.ai to:

• Break any law, regulation, or third-party right.
• Send unsolicited bulk communications, scams, or phishing attempts.
• Run voice agents that impersonate real people or organizations without their permission.
• Collect sensitive personal information (health, financial, biometric, or similar) without proper legal basis and disclosures to your callers.
• Deceive or harm callers (including extracting information under false pretenses).
• Probe, scan, or attempt to reverse-engineer the platform, or interfere with other users' service.
• Resell or rebrand the service without our written permission.
• Use a phone number or website we provide for adult or sexual content or services, for anything illegal, or for harassment, spam or scam calls.

Our receptionist is instructed to announce at the start of every phone call that the call is recorded, and never to claim to be human: if asked, it says it is a voice assistant. Like any AI, it can miss an instruction, so you're responsible for confirming this meets your needs and for any further notice your industry or jurisdiction requires, and for having your own privacy policy that covers what you do with caller information.

5. Your content

Anything you create or capture through 1n1.ai (agent configurations, uploaded files, call audio, transcripts, summaries, captured leads) remains your content. You own it.

You grant us the limited license needed to host, transmit, process, and display your content as required to operate the service. This license ends when you delete the content (subject to backup retention windows) or when your account is closed.

You're responsible for ensuring you have the right to upload any files or capture any conversation content under applicable law (including consent rules where relevant).

6. Subscriptions and billing

• 1n1.ai offers a free trial and paid monthly subscriptions that differ by the minutes of calls included. Current plans and prices are listed at 1n1.ai/#pricing.
• Paid plans are billed monthly through Stripe. You authorize us to charge your payment method for the recurring subscription fee.
• Each plan includes a monthly minutes cap. Calls pause when you reach your cap until the next billing period starts; upgrade to keep going. There is no per-minute overage charge.
• Subscriptions renew automatically until you cancel.
• You can change or cancel your plan from the Billing page at any time.
• Upgrades take effect immediately, and you're charged a prorated amount for the remainder of the current billing period.
• Downgrades take effect at the end of the current billing period. You keep your current plan and its limits until then, and we don't issue prorated credits for moving to a lower plan.
• Cancellation takes effect at the end of the current billing period. We don't pro-rate refunds for unused time.
• If a payment fails, we'll retry and notify you. If it continues to fail, we may suspend service until it's resolved.
• We may change pricing for future billing periods with reasonable notice (typically 30 days). Existing subscribers keep their current price for the remainder of the period they've paid for.
• Included phone number. Front Desk plans and the trial include one Canadian or US local phone number at no extra charge. Section 7 explains who owns it and what happens when a plan lapses.
• Extra phone numbers. Additional numbers, and numbers in other countries, are bought separately in Studio with a one-time setup fee plus a monthly fee. You can release one from your dashboard at any time. Buying the same number (or any number) again is a fresh purchase: another setup fee applies, and the monthly fee is charged from the purchase date. We cannot guarantee that a released number will still be available from the carrier.

7. Free trial, included phone number and website

Front Desk starts with a free trial: 7 days and 60 minutes of calls, no card needed. When the trial ends, the receptionist stops answering. We hold your number for 7 days so you can pick a plan and keep it; after that we take it back.

The number stays ours. Every phone number we provide, included or bought, is registered to 1n1.ai with our telephony partner. You have the exclusive use of it while your trial or plan is active and paid. If your plan is not renewed, or a payment stays unpaid past our grace window, we take the number back and may assign it to someone else. We can't promise the same number will be available again later.

Porting out. You can ask us to port a number out to another carrier once you are on a paid plan with every invoice settled. Porting out is not available during the trial or on a lapsed plan. Email legal@1n1.ai to start. A port-out fee applies, quoted at the time based on our telephony partner's charge and taken from your card on file before the port completes.

Not for emergency calls. Our numbers are internet-based numbers for receiving calls to your business. They are not a replacement for a phone line: don't rely on them for 911 or other emergency calls, and keep another line for that.

Your website. Front Desk includes a simple website for the business on your account, on a 1n1.ai address or a domain you own. The content is yours and your responsibility. The site is for that business only: no adult or sexual content, no illegal goods or services, nothing that infringes someone else's rights, and nothing that puts our hosting or carrier relationships at risk. We can take a site down, or take a number back, without notice if we see a breach, and the 1n1.ai address is reclaimed when your plan lapses or your account closes.

Anything we include free is offered at our discretion. We may change what's included, apply limits to stop abuse, and end complimentary access with reasonable notice.

8. Service availability

We work to keep 1n1.ai available, but we don't guarantee uninterrupted access. The service may be unavailable from time to time for maintenance, upgrades, or reasons outside our control, including outages at our cloud providers, telephony providers, AI providers (Google, OpenAI, Anthropic), or Stripe. We don't offer a formal SLA at this stage.

9. Third-party services

1n1.ai relies on third-party providers: AI providers Google (Gemini), OpenAI, Anthropic (Claude) and Groq for voice and language processing, plus other model providers we may add for failover; Stripe for payments; Resend for email delivery; Telnyx for telephony; Google and Apple for optional social sign-in; and cloud hosting. Your use of 1n1.ai is also subject to those providers' applicable terms (including Google's and Apple's terms when you choose to sign in with their accounts). We're not responsible for issues caused by them, though we'll work in good faith to resolve them when they affect you.

10. Intellectual property

We own the 1n1.ai platform, including the software, design, brand, and any improvements we make. We grant you a non-exclusive, non-transferable right to use the service while your account is in good standing.

You own your content (see Your content above).

11. Suspension and termination

We may suspend or terminate your account if you breach these terms, if a payment is unpaid for an extended period, or if continued use poses a legal or operational risk. We'll give you reasonable notice and an opportunity to fix the issue where practical. You can close your account at any time from your profile settings.

On termination, you can ask us for a copy of your data. Closing your account closes your access to the service; we retain the underlying records for billing reconciliation, dispute resolution, fraud prevention, and statutory compliance as described in our Privacy Policy and PIPEDA & PIPA BC Compliance page. Permanent erasure can be requested by emailing legal@1n1.ai; we review every request before processing to ensure it does not conflict with a legal or business retention obligation, and we complete confirmed deletions within 30 business days.

12. Disclaimers

1n1.ai is provided as-is and as-available. We don't warrant that the service will be error-free, secure, or fit for any specific purpose, beyond what applicable consumer law requires.

AI-generated content (transcripts, summaries, lead extraction) may contain errors. Always review important outputs before acting on them. We're not responsible for decisions made based on AI-generated content. The receptionist takes requests and messages; it doesn't make a binding booking, quote or contract on your behalf unless you confirm it.

13. Limitation of liability

To the maximum extent allowed by law, our total liability arising from or related to your use of 1n1.ai is limited to the amount you paid us in the twelve months before the event that gave rise to the claim, or one hundred Canadian dollars (CAD $100), whichever is greater.

We aren't liable for indirect, incidental, consequential, special, or exemplary damages (including loss of profits, business, data, or goodwill), even if advised of the possibility.

14. Indemnity

You agree to defend and indemnify us against claims arising from your misuse of the service, your content, or your violation of these terms or any third-party right.

15. Governing law and disputes

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in that province. Any dispute will be heard exclusively by the courts located in Vancouver, British Columbia, unless local law requires otherwise.

16. Changes to these terms

We may update these terms from time to time. If a change is material, we'll notify you by email or in-app notice before it takes effect. Continued use of the service after the effective date constitutes acceptance.

17. Contact

Questions about these terms:
Techalyst Software Inc.
Suite 1047, 1055 West Georgia Street, Unit 220, Vancouver, BC V6E 3P3, Canada
legal@1n1.ai