AI Answering Service for Pet Boarding and Dog Day Care in Canada

Boarding staff are with the pets, not at the desk

Your team is supervising the play yard, walking dogs in rotation, feeding cats, and giving senior pets their meds. Meanwhile the phone rings with a family booking holiday boarding eight weeks out, a new client asking about their reactive dog, a regular extending a stay. Boarding operations routinely leave 40 to 60 percent of calls unanswered during peak hours, and holiday periods (Christmas, spring break, long weekends) book out months ahead, so whoever answers first gets the booking.

A 1n1.ai phone number sits on top of your existing line and catches every call. It takes reservation inquiries, captures vaccine status, books behavior assessments, and emails your front desk within a minute.

What the agent handles

• Boarding reservations: pet, breed, weight, check-in/out dates, run or suite type, shared vs solo
• Holiday and peak-season bookings: flagged URGENT because availability moves fast
• New-client behavior assessments: the mandatory first-stay evaluation
• Day-care intake: temperament, play style, schedule
• Vaccine reminders and medication handling: dose, timing, special handling for diabetic or senior pets
• Cat and exotic boarding, tours, and policies: deposits, holiday terms, pickup windows

It doesn't commit runs without your booking system; it suggests dates from your uploaded availability and routes for confirmation, flagging holiday dates URGENT.

How Sophia answers for a pet boarding facility

Pet boarding and day care facilities use our general receptionist. Sophia does not have a script written for pet boarding and day care facilities yet, but she knows your hours, services, prices, service area and policies from the answers you give in the setup, and she asks for the fields you choose from every caller: name and phone always, plus the pet, the dates, and vaccination and medication details if you ask for them. She never confirms a reservation; she takes the request and you confirm with the deposit. When a caller asks something you did not cover, she says the team will confirm and writes the question down, so you read it in the summary a minute after the call.

Multi-language for pet parents

Parents arranging travel often prefer their first language for the detailed feeding, medication, and behavior conversation. The agent speaks 70+ languages with native accents. A Mandarin-speaking parent booking a 14-night stay for a senior Maltese on diabetes meds gets fluent Mandarin intake; your front desk recap arrives in English with the dates, medication schedule, dietary notes, and special handling.

How it fits the facility

1. The pet parent dials your kennel number.
2. Optionally, your front desk phone rings first for a few seconds (human-first mode).
3. If nobody grabs it, the AI answers in your facility's name.
4. It identifies the call type and captures the reservation with structured detail.
5. A recap lands in the front desk inbox within a minute, URGENT for holiday dates.
6. Your manager confirms in your booking system between rotations, and the stay is locked in.

The monthly math

Single-location kennels and small day-cares typically run on Starter at $79 CAD a month: 250 minutes of calls, with the local phone number and the website included. High-capacity resorts move to Pro or Business for more minutes; plans differ by minutes only, and there is no per-minute overage.

Set that against a dedicated front desk attendant ($35,000 to $48,000 a year) or losing 5 to 10 holiday-period bookings at $400 to $1,500 each, and it pays for itself in one busy season.

Try it before you decide

Sign up, pick the closest business type, and answer a few questions about your facility: hours, services, where you work, what to say about prices. Sophia is ready the moment you save, on a local Canadian number that is free for as long as you stay, with a simple website to match. Call your own number and listen to her answer; if she says something you would not, change the answer that produced it. Free for 7 days, no card. Set up my AI receptionist.

Serving a specific market? See the local guides for Toronto, Vancouver, Calgary, and Montreal.