AI Answering Service for Optometry Practices

The optometry front desk wears too many hats

A typical practice books exams, sells frames, dispenses contacts, processes insurance, fits trial lenses, and handles emergency drop-ins, all from one front desk that's constantly interrupted between dispensary customers and the phone. So 25 to 40 percent of calls go unanswered during business hours, and the two biggest misses are new-patient calls and contact-lens reorders. Lost reorders alone can be thousands of dollars a year.

A 1n1.ai phone number sits on top of your existing line and catches every call. It books routine exams, takes contact-lens reorders, captures frame inquiries, and emails your practice within a minute.

What the agent handles

• Eye-exam bookings — comprehensive, follow-up, child, senior, diabetic, contact-lens fitting
• Contact-lens reorders — brand and prescription (or "look up my file"), shipping vs pickup, urgency
• Frame and lens inquiries — in-stock brands, progressive/polarized/transitions/blue-light options
• Insurance verification, pediatric and senior exam questions, LASIK/surgery referral inquiries
• Vision emergencies (URGENT) — foreign body, sudden vision change, eye injury, chemical splash

Vision-emergency keywords ("sudden vision loss," "flashing lights," "chemical splash") get an URGENT prefix so your team routes to in-clinic or ER appropriately.

Multi-language for patients

Vision-care clients do better discussing exams, prescriptions, and frame selection in their first language. The agent speaks 70+ languages with native accents. A Cantonese-speaking senior calling about a cataract follow-up gets fluent Cantonese intake; your recap arrives in English with the booking request and follow-up context.

How it fits the front desk

1. The patient dials your practice number.
2. Optionally, your front desk phone rings first for a few seconds (human-first mode).
3. If nobody grabs it, the AI answers in your practice's name.
4. It identifies the call type and captures the request (patient name, file lookup, urgency).
5. A recap lands in the practice inbox within a minute, URGENT for vision emergencies.
6. Your front desk follows up between in-person patients, and the exam or reorder is booked.

The monthly math

Single-OD practices typically run on Starter: $42 CAD a month total ($39 plan plus $3 for the number). Multi-OD practices with dispensary and contact-lens fulfillment move to Pro for the higher minute cap.

Set that against additional front desk staff ($40,000 to $55,000 a year) or a healthcare answering service with no optometry intake, and the recovered contact-lens reorders alone tend to cover it.

Try it before you decide

Sign up free, describe your practice, upload your services and accepted-insurers list, pick a voice, and you have a working optometry intake assistant in about five minutes. Test it by calling your own number. When you're ready, upgrade to Starter and grab a number with your local area code.

Serving a specific market? See the local guides for Toronto, Vancouver, Calgary, and Montreal.