AI Receptionist for Pet Boarding and Dog Day Care

Boarding staff are with the pets, not at the desk

A working pet boarding kennel, dog day care, or cat hotel has staff supervising the play yard, walking dogs in rotation, feeding cats on schedule, and giving medications to senior pets. The phone rings: a family booking holiday boarding eight weeks out, a new client asking about their reactive dog, a pet parent calling for a behavior assessment tour, a regular extending an existing reservation.

Industry data on pet boarding operations consistently shows 40-60% of inbound calls go unanswered during peak hours when staff is in the play yard or doing morning rotations. Holiday boarding (Christmas, Spring Break, Thanksgiving, summer long weekends) books out months in advance, and the boarding kennel that answers first gets the booking.

A 1n1.ai phone number on top of your existing line catches every call. The agent takes reservation inquiries, captures vaccine status, books behavior assessments, and emails the recap to your front desk within a minute.

What the AI agent handles for a pet boarding facility

Out of the box, the agent for a pet boarding facility handles:

• Boarding reservations: pet name, breed, weight, requested check-in and check-out dates, run/suite type preference, shared vs solo accommodation
• Holiday and peak-season bookings: Christmas, New Year, Spring Break, summer long weekends, Thanksgiving, school holidays
• New-client behavior assessment bookings: required first-stay or first-day-care evaluation
• Day-care intake: temperament (friendly, reserved, reactive), play style, exercise needs, schedule (5-day pass, drop-in, monthly)
• Vaccine record reminders: rabies, DA2PP, bordetella, canine influenza, lepto, fecal — captures status and reminds for required uploads
• Medication administration: medication name, dosing, schedule, special handling (e.g., diabetic insulin, seizure meds, joint supplements)
• Senior and special-needs pets: mobility, hearing, vision, accident history, dietary restriction
• Cat boarding: solo suite, view room, kitten suite, multi-cat household stay
• Exotic pet boarding: rabbit, guinea pig, bird, reptile, from your uploaded specialty info
• Tour bookings: facility tour, meet-the-staff appointment
• Pickup window, late pickup fee, drop-off window, weekend hours
• Extras: extra walks, play time, training sessions, baths, photo updates, webcam access
• Cancellation, deposit, and holiday policy: from your uploaded policy

The agent does not commit reservations without your booking system. From your uploaded availability, it suggests dates and routes for confirmation. Holiday-period bookings are flagged URGENT for fast confirmation since availability moves fast.

Multi-language for pet parents

Pet parents calling about boarding for upcoming travel often prefer their first language for the detailed conversation about feeding, medication, and behavior. The agent speaks 70+ languages with native accents.

• Toronto, Markham, Mississauga: Mandarin, Cantonese, Punjabi, Tamil, Tagalog, Hindi, Korean
• Vancouver, Surrey, Burnaby, Richmond: Cantonese, Mandarin, Punjabi, Korean, Farsi, Tagalog
• Montreal: French (Quebec), Arabic, Spanish, Italian
• California, Texas, Florida: Spanish, Vietnamese, Mandarin, Korean
• New York, New Jersey: Spanish, Russian, Mandarin, Korean, Polish

A Mandarin-speaking pet parent in Markham booking 14-night boarding for her senior Maltese with diabetes meds gets fluent Mandarin intake. Your front desk recap arrives in English with check-in/check-out dates, medication schedule, dietary notes, and special handling instructions.

The pet boarding ops workflow

1. Pet parent calls your kennel number
2. Optional: your front desk phone rings first for 15 seconds (human-first mode)
3. If unanswered, AI takes over: "Hi, you've reached [Kennel Name], this is the AI assistant. How can I help your furry guest today?"
4. Agent identifies call type: new boarding, returning, day-care, behavior assessment, tour, medication and senior, holiday booking
5. Captures the reservation with structured detail
6. Recap email lands in front desk inbox within a minute (URGENT for holiday-period dates)
7. Manager confirms in your booking system between rotations
8. Reservation locked in, no missed holiday booking, no missed day-care intake

Pricing for pet boarding facilities

Single-location boarding kennels and small day-care operations typically run on Starter ($42 CAD/mo total: $39 plan + $3 phone number).

Multi-location and high-capacity pet resorts typically run on Pro for the higher minute capacity and multi-number capability (separate lines for boarding vs day-care vs new-client intake).

Compare to a dedicated front desk attendant ($35,000-$48,000/year) or losing 5-10 holiday-period bookings at $400-$1,500 each.

Common questions from boarding facility operators

Can it book directly in my reservation system? The stock agent emails recaps. Direct integration with Gingr, PetExec, ProPet, K9 Bytes, DaysmartPet, KennelBooker, or your custom system is custom integration work the same team builds.

Can it verify vaccine status? Captures the vaccine status from the pet parent and reminds about required uploads before check-in. Actual record verification happens at your check-in process.

What about reactive or aggressive dogs? Captures the temperament notes from the parent. Behavior assessment is mandatory for first-stay; the agent books it without committing the kennel run. Final acceptance is your trainer's call.

Can it handle medication-needy pets? Captures the medication, dose, timing, and special handling. Routed for your team to review and confirm capacity to administer.

What about emergency contact requirements? Configure the agent to capture vet of record, emergency contact, and authorization-for-emergency-vet language during the booking call.

See it in action

Sign up free, describe your facility ("Pet boarding kennel in [your city] with [N] suites, day-care, behavior assessment program, senior pet accommodations"), upload your reservation policy, deposit requirements, and vaccine list, pick a voice, and you have a working boarding intake assistant in five minutes. Test it by calling your own number. When you are ready, upgrade to Starter and grab a phone number with your local area code.

City guides for pet boarding in your market:

• Vancouver, Toronto, Calgary, Montreal
• More city pages rolling out across our 11 supported countries.